1. Scope & Controller
This Privacy Policy explains how ALBANOWSKA URSZULA (“we”, “our”, “us”) collects, uses, and protects personal data when you visit our website, request quotes, purchase equipment, or use our monitoring and support services.
2. Personal Data We Collect
Data you provide
- Contact details (name, email, phone, address), company details, project requirements.
- Billing details necessary for invoicing and payment.
- Support communications, feedback, and survey responses.
Data we collect automatically
- Device and log data (IP address, browser type, pages visited, timestamps).
- Cookies and similar technologies (see “Cookies & Tracking”).
Project-specific data
- Site survey information, floor plans, device locations, and configuration notes.
3. How We Use Personal Data
- Provide quotes, fulfill orders, deliver and install hardware, and configure services.
- Operate monitoring and support, including alerts and incident handling.
- Communicate with you about updates, maintenance, or security advisories.
- Improve our services, develop new features, and ensure service reliability.
- Comply with legal obligations and enforce our agreements.
4. Legal Bases (GDPR)
Where the GDPR applies, we rely on one or more legal bases:
- Contract – processing necessary to perform a contract or take steps at your request before entering into a contract.
- Legitimate interests – e.g., improving services, preventing fraud, ensuring network and information security; balanced against your rights.
- Consent – where required (e.g., certain marketing or cookies); you can withdraw consent at any time.
- Legal obligation – compliance with applicable laws and regulations.
5. Sharing & Processors
We may share data with trusted providers acting as processors under written agreements, including:
- Installation partners and logistics providers.
- Monitoring centers and incident response vendors.
- Cloud hosting, storage, and analytics providers.
- Payment processors and invoicing platforms.
- Professional advisers (legal, accounting) where necessary.
We do not sell personal data. We may disclose information if required by law or to protect our rights, safety, or the rights and safety of others.
6. Data Retention
We retain personal data for as long as necessary to fulfill the purposes set out in this Policy, including to satisfy legal, accounting, or reporting requirements. Retention periods vary depending on the data category and applicable law.
7. Security Measures
- Access controls, role-based permissions, and authentication safeguards.
- Encryption in transit where supported; secure transport for service calls.
- Logging and audit where required; vendor due diligence for processors.
- Employee confidentiality commitments and security training.
No system is 100% secure. We implement appropriate measures to reduce risk, and we will notify authorities and affected individuals of data breaches when legally required.
8. Your Rights
Subject to conditions and limitations in applicable law, you may have the right to:
- Access a copy of your personal data and information about processing.
- Request correction of inaccurate or incomplete data.
- Request deletion (“right to be forgotten”) in certain circumstances.
- Object to or restrict processing; request data portability.
- Withdraw consent at any time where processing is based on consent.
To exercise rights, contact us at ALBANOWSKAURSZULA@outlook.com
. You may also lodge a complaint with your local supervisory authority.
9. International Transfers
Where personal data is transferred outside the EEA/UK, we ensure appropriate safeguards, such as Standard Contractual Clauses or other mechanisms recognized by applicable law.
10. CCTV & Access Control Records
When we provide CCTV, access control, or similar systems, customers are typically the controllers of footage and event logs. We process such data as a processor under the customer’s instructions and our data processing terms.
- Customers must post notices where required and define retention schedules.
- Customers control who can access recordings and logs.
- We support security, maintenance, and incident handling as agreed.
11. Cookies & Tracking
We use cookies and similar technologies to operate the website, measure performance, and improve user experience. Where legally required, we obtain consent for non-essential cookies. Your browser may offer settings to manage cookies.
12. Children’s Privacy
Our Services are not directed to children under 16. If you believe we have collected personal data from a child without appropriate consent, contact us to request deletion.
13. Changes to this Policy
We may update this Policy from time to time. Significant changes will be communicated by reasonable means. The “Effective date” at the top indicates when this version took effect.